Privacy Policy for RocketSurvey

1. Introduction

This Privacy Policy describes how RocketSurvey ("we," "us," or "our") collects, uses, and protects your personal data across our websites, products, services, and applications (collectively, the "Services").

This Privacy Policy applies to all users of RocketSurvey, including individuals who create and distribute surveys ("Creators"), those who respond to surveys ("Respondents"), and visitors who browse our websites ("Visitors").

This policy does not cover personal information we collect from employees or job applicants.

2. Personal Data We Collect

2.1 Definition of Personal Data

"Personal Data" means any information relating to an identified or identifiable individual.

2.2 Types of Individuals

• Creators – Individuals or organizations who use our platform to build and distribute surveys or forms.
• Respondents – Individuals who receive and respond to surveys or forms powered by RocketSurvey.
• Visitors – Individuals who visit our websites without creating or responding to a survey.

2.3 Types of Data Collected

We may collect the following categories of data:

• Contact Information: Name, email address, and other identifiers you provide through forms, surveys, or customer interactions.
• Cookies and Similar Technologies: We use cookies and tracking technologies to collect data such as browser type, language preference, pages visited, and links clicked.
• Customer Support Information: Communications you send to our support channels, including email and call transcripts.
• Usage Data: Details about how you interact with our platform.
• Device and Browser Data: Device ID, IP address, browser type, and operating system.
• Event Data: Server logs such as timestamps and access records.
• Referral Information: Data about how you reached our site.
• Integration Data: Information from third-party platforms you connect to RocketSurvey.
• Account Information: Username, password, billing details, and preferences.
• Survey/Form Data: Questions created and responses collected via our platform.
• Profile Information: Information you provide to personalize your experience.
• Third-Party Profile Information: Public or commercial data used to enhance user profiles.

3. How We Use Personal Data

We process your data under the following lawful bases: consent, contract performance, legitimate interest, or legal obligation.

3.1 For Creators

• Consent: For sending marketing emails or using non-essential cookies.
• Contract: To provide services, process payments, and communicate service-related updates.
• Legitimate Interests: To improve our services, train support systems, personalize user experiences, and optimize platform performance.
• Legal Obligations: To respond to legal requests and enforce our Terms of Use.

3.2 For Respondents

• Contract: To deliver surveys, collect responses, and support Creators' configurations.
• Legitimate Interests: To improve response quality, monitor system performance, and ensure platform security.
• Legal Obligations: To investigate abuse, enforce agreements, or comply with laws.

3.3 For Visitors

• Consent: For email marketing or non-essential cookies.
• Contract: To enable trial features and guest collaboration tools.
• Legitimate Interests: To analyze traffic, improve site content, and run targeted campaigns.
• Legal Obligations: To investigate and report misuse.

4. Sharing of Personal Data

We do not sell or rent your Personal Data. We may share it only in the following cases:

• With your consent or at your direction.
• With third-party service providers (e.g., payment processors, email delivery platforms, analytics services) under contractual obligation.
• Within teams or organizations using RocketSurvey business accounts.
• To comply with law, respond to legal requests, enforce our policies, and protect rights.
• In connection with business transfers such as mergers or acquisitions.

5. Data Retention

We retain personal data as long as necessary to provide our services or meet legal requirements. You control your data retention within your account settings. Unused free-tier accounts may be deleted after a period of inactivity.

6. Cookies and Marketing

We use cookies and similar technologies to analyze usage, personalize content, and improve advertising performance. You can control your cookie preferences via browser settings or in-platform tools. You may also opt-out of marketing communications through links provided in our emails.

7. Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

8. Children's Privacy

Our services are not intended for minors under the age of 16. We do not knowingly collect data from children. If we learn we have done so inadvertently, we will delete it.

9. Data Transfers

Your data may be transferred to and processed in countries other than your own. When transferring data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by relevant authorities.

10. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict your personal data, or object to its use. You may also request data portability or withdraw consent.

To exercise your rights, contact us using the information below. We may verify your identity before processing your request.

11. Contact Us

For questions or privacy-related requests, the best way to reach us is through our Contact Page.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We'll post updates here and, when appropriate, notify you via email or within the platform.